Coach Sales Floor Associate

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Location
New YorkNew YorkUSA
Employment
Part-Time
Seniority
Entry-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house renowned for leather goods, accessories and elevated ready-to-wear. The brand operates within the Tapestry group and combines a heritage of craftsmanship with a contemporary, customer-centric retail proposition. As an employer, Coach emphasizes polished client service, product knowledge and aspirational store environments.

Coach is hiring a Casual Sales Associate in New York, NY — deliver luxury client service and drive retail sales for Coach in-store.

Role & Responsibilities

  • Deliver exceptional, personalized service to clientele, building relationships and executing clienteling activities to drive repeat business.
  • Meet and exceed individual and store sales targets through consultative selling and upselling of product ranges.
  • Maintain expert product knowledge across handbags, small leather goods, accessories and seasonal collections to advise customers accurately.
  • Operate point-of-sale (POS) systems to process transactions, exchanges and returns with accuracy and compliance.
  • Support visual merchandising and floor standards to ensure displays reflect brand guidelines and seasonal directives.
  • Follow loss-prevention procedures and maintain store security and housekeeping standards.
  • Collaborate with store leadership on inventory management, stock replenishment and receiving duties.
  • Participate in training, team meetings and promotional events to support store initiatives and brand activations.

Qualifications

  • Proven aptitude for sales with a customer-first mentality; previous retail or customer-service experience preferred.
  • Demonstrated ability to achieve sales targets and work toward quantitative KPIs.
  • Polished interpersonal skills with the ability to adapt communication style to high-net-worth and aspirational clientele.
  • Flexibility to work retail hours, including evenings, weekends and peak seasonal periods.
  • High school diploma or equivalent; additional retail or fashion training is advantageous.
  • Basic numeracy and attention to transactional accuracy.

Skills

Clienteling Visual merchandising POS systems CRM familiarity Cash handling and transaction accuracy Effective communication and rapport building

Experience

Typically 1+ years of retail or customer-facing sales experience; luxury or premium brand experience is highly desirable.

Education

High school diploma or equivalent; relevant retail or fashion coursework is a plus.

Workplace

The role is situated in New York, New York, USA.

Culture

Coach cultivates a service-driven, design-conscious retail culture where attention to craftsmanship and client relationships is paramount. Teams are encouraged to combine commercial focus with polished presentation and product expertise in an environment that values brand heritage and contemporary retail theater.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Casual Sales Associate», «Client Advisor», «Luxury Retail Associate», «Retail Sales Consultant», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.