Coach Sales Coordinator (Retail)
Coach is hiring a Sales Support Associate II in New York, NY to support store operations, clienteling and visual merchandising.
Overview
Coach is an American luxury house known for leather goods, accessories and ready-to-wear, operating a global network of flagship stores and wholesale partners. The brand belongs to Tapestry, Inc., and blends modern design with artisanal craftsmanship. As an employer, Coach emphasizes client experience, retail excellence and career development within a fast-moving, brand-driven environment.
Role & Responsibilities
- Support daily store operations to ensure seamless customer journeys, including opening/closing tasks and cash reconciliation.
- Deliver high-touch clienteling: manage client appointments, follow-up communications and maintain client records to drive repeat business.
- Process sales transactions accurately using point-of-sale (POS) systems and support omnichannel order fulfillment (ship-from-store, click & collect).
- Assist with inventory control: receiving, tagging, stock replenishment, cycle counts and discrepancy investigations.
- Implement and maintain visual merchandising standards to reflect current campaigns and seasonal floor sets.
- Prepare sales and operational reports for store management and escalate trends or issues to regional leadership.
- Provide product knowledge and after-sales service support, including repairs/referrals and warranty processes.
- Contribute to loss-prevention measures and uphold brand presentation, store housekeeping and compliance policies.
Qualifications
- Minimum 2 years of experience in retail, preferably within luxury or premium brands; experience in sales support, client services or store operations preferred.
- Proven aptitude for client-facing service and relationship building; discreet, professional manner appropriate to a luxury environment.
- Strong numeracy and cash-handling accuracy; familiarity with inventory procedures and retail reporting.
- Excellent verbal communication and interpersonal skills; ability to work collaboratively with store teams and regional partners.
- Flexible schedule availability including evenings, weekends and peak holiday periods; ability to stand for extended periods and perform light physical tasks.
Skills
Experience
Typically requires at least 2 years of hands-on retail experience, ideally within a luxury or premium fashion environment, with direct exposure to clienteling, inventory operations and point-of-sale procedures.
Education
High school diploma or equivalent required; post-secondary coursework or diploma in retail, business or fashion is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a modern-luxury retail culture that values craftsmanship, creativity and exceptional client service. The workplace is collaborative and performance-oriented, with emphasis on training, career progression and representing a global lifestyle brand with consistent standards of presentation and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.