Coach Sales Coordinator
Coach — Sales Support Associate II in New York, NY. Support retail operations, clienteling, inventory and order processing for the Coach boutique.
Overview
Coach is a globally recognised American luxury house specialising in leather goods, accessories and ready-to-wear. As part of Tapestry, Coach combines heritage craftsmanship with contemporary design and operates a network of flagship boutiques and wholesale partners worldwide. The brand is known for premium client service, visual merchandising standards and structured retail career paths.
Role & Responsibilities
- Provide day-to-day operational support to the retail sales team, including order entry, processing of special orders and after‑sales follow-up to ensure a seamless client experience.
- Maintain accurate inventory records through cycle counts, stock replenishment and coordination with stockroom and logistics to minimise shrinkage and fulfil client requests promptly.
- Operate point-of-sale (POS) system for transactions, returns and exchanges while ensuring compliance with cash-handling and loss-prevention procedures.
- Execute clienteling activities: update CRM records, prepare client communications, manage appointment schedules and support VIP servicing initiatives.
- Support merchandising and visual standards on the sales floor: receive and prepare new deliveries, assist with floor moves and maintain on-brand presentation.
- Generate routine sales and operational reports (daily sales, stock levels, client activity) and escalate trends or exceptions to store management.
- Coach and assist junior colleagues on operational procedures and contribute to store training efforts when required.
Qualifications
- Proven customer‑facing experience in luxury retail or premium lifestyle brands with strong client service instincts.
- Demonstrable numeracy and administrative accuracy for order processing, inventory control and reporting.
- Exceptional verbal communication and interpersonal skills; ability to build rapport with high‑value clients and internal stakeholders.
- High level of discretion and professionalism when handling confidential client information and VIP relationships.
- Flexibility to work retail hours including evenings, weekends and peak sale periods; ability to stand for extended periods.
Skills
Experience
Typically requires 2+ years of progressive experience in retail operations or sales support within a luxury or premium retail environment, with demonstrated competence in order management, inventory control and client service.
Education
High school diploma or equivalent; vocational training or an associate degree in retail, business or hospitality preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach blends a design-led heritage with a fast-paced retail culture that emphasises elevated client service and visual excellence. As part of Tapestry, the workplace values professional development, diversity and a collaborative approach between store teams and corporate support functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.