Coach Sales Consultant

Overview

Coach is an American luxury fashion house known for its leather goods, accessories and modern approach to American heritage. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes design-led product, customer service and inclusive workplace practices. Coach retail teams are focused on craftsmanship, elevated client experiences and omnichannel selling.

Role & Responsibilities

• Act as a frontline brand ambassador and consistently apply Coach Style & Service standards to every customer interaction.
• Deliver a personalised luxury shopping experience through product expertise, styling advice and long-term relationship building.
• Drive sales conversion and average transaction value through cross-selling, upselling and tailored product recommendations to meet personal and store KPIs.
• Utilise mobile POS systems, clienteling tools and social selling channels (including short-form video) to capture customer data and stimulate repeat purchase.
• Perform daily store operations including cash handling, inventory processing, replenishment and visual merchandising while maintaining a pristine sales floor and stockroom.
• Process all transaction types efficiently—sales, returns, exchanges and click-and-collect orders.
• Support stock cycle management: receive deliveries, tag and shelve merchandise, and track product movement.
• Collaborate across functions and support colleagues as required to maximise team performance.
• Participate in brand events, trainings and inclusion initiatives; accept feedback and adapt behaviour while maintaining professional composure.

Qualifications

• Minimum 1 year of retail sales experience; luxury retail background strongly preferred.
• Proven experience operating POS systems; comfortable using iPad/tablet-based POS and basic store IT tools.
• Demonstrable clienteling or CRM capability and experience with social media or short-form video content is an advantage.
• Excellent verbal English communication skills.
• Ability to work a flexible schedule including evenings, weekends, peak seasons and public holidays as business demands.
• Physically able to perform retail tasks: regularly lift ~11 kg (25 lb) and occasionally up to ~23 kg (50 lb); frequent bending, squatting and movement between sales floor and stockroom.

Skills

Experience

Minimum one year of sales experience; prior experience in luxury or premium retail environments is preferred.

Education

High school diploma or equivalent; vocational training or tertiary education is an advantage but not required.

Workplace

Culture

Coach blends American design sensibility with contemporary luxury, encouraging creativity and craftsmanship across its teams. As part of the Tapestry family, the brand emphasizes inclusive practices, on‑the‑job training and collaborative retail environments that prioritise client service and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.