Coach Sales Consultant

Location
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Consultant — Shanghai (New World). Coach seeks a Sales Consultant to deliver luxury client service and drive sales at its Shanghai New World boutique.

Overview

Coach is an American luxury fashion house recognised for its leather goods, accessories and ready-to-wear. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates an international retail network where client service, product expertise and elevated in-store experiences are central to the brand.

Role & Responsibilities

  • Deliver exemplary, personalised service to clients to build long-term relationships and drive repeat business.
  • Achieve individual and store sales targets and KPIs through proactive clienteling, conversion and upselling.
  • Maintain elevated visual merchandising and presentation standards to reflect Coach brand guidelines.
  • Operate point-of-sale systems accurately, process transactions and handle after-sales service and returns.
  • Support inventory management, stock replenishment and loss-prevention procedures.
  • Stay informed of product ranges, materials and seasonal campaigns to advise clients authoritatively.
  • Collaborate with the store team to ensure a welcoming boutique environment and smooth daily operations.

Qualifications

  • Proven retail experience, preferably within luxury or premium fashion environments.
  • Strong customer-facing communication skills with a client-oriented mindset.
  • Commercial acumen with a track record of meeting or exceeding sales targets.
  • Professional presentation and the ability to represent a luxury brand with discretion.
  • Flexibility to work retail hours including evenings, weekends and public holidays.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems WeChat and CRM platforms Inventory control and stock management Product knowledge of leather goods and accessories

Experience

Typically 1–3 years of direct retail sales experience, ideally within luxury fashion or accessories. Demonstrable success in client acquisition, retention and meeting sales objectives is preferred.

Education

High school diploma or equivalent; vocational training in retail, fashion or customer service is advantageous.

Workplace

This position is based in Shanghai, Shanghai, China. Cerulean lists 422 open roles in Shanghai, including 8 posted recently. The broader Shanghai area accounts for 448 active listings on Cerulean, 8 of which are new. In China as a whole, Cerulean currently features 1.797 open positions, with 42 posted this week.

Culture

Coach cultivates a fast-paced, client-centric retail culture rooted in craftsmanship and modern luxury. The brand values polished service, professional development and collaboration across boutique teams, reflecting its position within the Tapestry family of maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.