Coach Sales Consultant

About Coach

Coach is a New York–born luxury fashion house known for its leather goods, accessories and contemporary ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes craftsmanship, accessible luxury and inclusive, modern storytelling.

Role & Responsibilities

• Serve as the front-line brand ambassador, delivering elevated, personalized shopping experiences in line with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet KPIs.
• Leverage Mobile POS, clienteling tools and social selling platforms (including short-form video and live-stream shopping) to capture customer data and convert sales.
• Manage multiple customers on the sales floor with high energy; adapt selling techniques to changing business needs and peak traffic periods.
• Perform daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Support visual merchandising standards, keep sales floor and stockroom organized and follow POS, asset protection and retail policies.
• Assist teammates across functional areas, participate in training and brand initiatives, and foster a collaborative, trust-based team environment.
• Accept feedback, adapt behaviours professionally and meet physical demands including regular lifting (25 lbs) and occasional heavier loads (up to 50 lbs).

Qualifications

• 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to operate POS systems and basic devices (iPad/laptop); comfortable using Mobile POS and walkie-talkies.
• Ability to read price/release sheets and manage basic administrative retail tasks.
• Strong English proficiency required.
• Social media savvy with experience or willingness to engage in live-stream shopping, short-form video demos and digital clienteling (preferred).
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.

Skills

Experience

Minimum of one year in sales, retail or customer-facing roles; prior luxury retail experience strongly preferred.

Education

High school diploma or equivalent; post-secondary education or vocational training in fashion, retail or a related discipline is an asset.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401 (K); Paid Paternity and Maternity leave; Commuter Benefits; Disability insurance; Tuition assistance.

Culture

Coach combines a craft-led approach to product with a contemporary, inclusive culture shaped by its New York heritage and the broader Tapestry group. The workplace emphasizes creativity, collaboration, development and a customer-centric mindset, with structured training and brand initiatives to support employee growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.