Coach Sales Consultant

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Location
New YorkNew YorkUSA
Seniority
Entry-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house known for leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global luxury lifestyle company that also houses other premium labels. Coach emphasizes craftsmanship, accessible luxury and modern design while operating an international retail network and flagship boutiques.

Coach Sales Associate in New York, NY — join Coach as a boutique Sales Associate delivering luxury client service and achieving sales targets.

Role & Responsibilities

  • Deliver exceptional, personalized client service to build long-term relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through active selling and consultative client engagement.
  • Maintain expert product knowledge across leather goods, accessories and seasonal collections to advise clients accurately.
  • Execute visual merchandising and floor standards to uphold brand presentation and in-store theatre.
  • Process transactions, returns and exchanges accurately using point-of-sale systems and adhere to cash-handling procedures.
  • Support inventory control including receiving, tagging, stock replenishment and cycle counts.
  • Participate in opening/closing duties, loss-prevention protocols and store housekeeping to preserve operational excellence.
  • Contribute to clienteling activities and CRM updates to cultivate high-value clientele and personalize outreach.

Qualifications

  • Professional, client-focused demeanor with excellent verbal communication and active listening skills.
  • Demonstrable ability to meet sales targets in a retail or luxury environment; proven consultative selling techniques.
  • Flexibility to work retail hours including evenings, weekends and peak holiday periods.
  • Strong attention to detail, reliability and integrity in cash handling and transaction processing.
  • Legal authorization to work in the country of employment.

Skills

Clienteling Visual merchandising Point of sale (POS) systems Cash handling Inventory management Customer relationship management (CRM)

Experience

Entry-level to 2 years of retail experience preferred; previous experience in luxury or premium brands is advantageous but not mandatory. Demonstrated sales results and client service aptitude are highly valued.

Education

High school diploma or equivalent; vocational training in retail, fashion or hospitality is a plus.

Workplace

This position is based in New York, New York, USA.

Culture

Coach cultivates a customer-centric, design-led culture that values craftsmanship, creativity and accessible luxury. As part of Tapestry, the brand promotes professional development and a collaborative retail environment where service excellence and brand stewardship are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Boutique Sales Associate», «Retail Sales Associate», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.