Coach Sales Consultant

About Coach

Coach is a global fashion house known for leather goods and ready-to-wear, rooted in New York and operating worldwide. The brand is part of the Tapestry portfolio, a group of consumer luxury houses; as an employer Coach emphasises craftsmanship, accessible luxury, and a customer-centric retail model supported by global training and development programs.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience aligned with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through product expertise, personalized styling and follow-up to drive repeat business.
• Drive sales through cross-selling, upselling and tailored recommendations while developing and executing personal sales plans to meet individual and store KPIs.
• Utilize mobile POS, clienteling tools and social selling channels (including short-form video and live demos) to capture client data and convert opportunities.
• Process transactions accurately and efficiently (purchases, returns, exchanges, online order pickups) and execute daily operational tasks such as cash wrap, inventory processing and replenishment.
• Support inventory cycles: receive shipments, stock shelves, manage product movement and maintain an organised sales floor and stockroom.
• Maintain visual merchandising standards and follow retail policies, POS procedures and asset protection requirements.
• Work collaboratively with teammates, assist across functional areas as required and participate in brand initiatives, training and inclusion activities.
• Adapt selling techniques to changing business needs, manage multiple customers on the floor and maintain a calm, professional demeanour.

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven ability to meet sales targets and work to KPIs in a fast-paced retail environment.
• Proficiency operating POS systems and basic computer devices (iPad/laptop); experience with mobile POS.
• Familiarity with clienteling and data acquisition techniques; social media savvy and experience with live-stream shopping or video demos preferred.
• Strong English communication skills required.
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and to bend, climb and manoeuvre in sales floor and stockroom environments.

Skills

Experience

Minimum one year of sales experience; previous luxury or premium retail experience preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and cultivates an inclusive, optimistic and performance-oriented workplace that values creativity and customer focus. Employees are encouraged to learn on the fly, share direct feedback and contribute to a collaborative retail environment underpinned by structured training and inclusion initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.