Coach Sales Consultant

Overview

Coach is a global American fashion house known for leather goods and contemporary accessories; it operates as a maison within the Tapestry portfolio. The brand emphasizes craftsmanship, modern American style and accessible luxury while benefiting from Tapestry’s global retail footprint and commitments to inclusion and talent development.

Role & Responsibilities

• Act as a frontline brand ambassador, consistently delivering service aligned with Coach’s Style & Service standards.
• Provide personalised styling advice and product expertise to build long‑term client relationships and brand loyalty.
• Drive sales through cross‑selling, up‑selling and tailored product recommendations to meet individual and store KPIs.
• Use mobile POS, Clienteling tools and social selling platforms (including short‑form video) to capture client data and stimulate repeat purchases.
• Develop and execute individual sales plans and proactively prospect new clients while maintaining existing client portfolios.
• Maintain high energy on the selling floor, manage multiple client interactions and adapt selling approach to business cadence.
• Perform daily operational tasks including cash handling, inventory processing, replenishment and visual merchandising to preserve a premium store presentation.
• Ensure sales floor and stockroom orderliness, adhere to retail policies, POS procedures and asset‑protection protocols.
• Process transactions efficiently (sales, returns, exchanges and click‑and‑collect fulfilment) and assist with stock cycle activities (receiving, tagging, shelving).
• Support teammates across functions as required and contribute to a collaborative, high‑trust team environment.
• Participate in brand events, trainings and inclusion initiatives; accept feedback and maintain professional composure at all times.

Qualifications

• Minimum one year of sales experience; luxury retail background preferred.
• Proven experience operating POS systems and basic digital tools (iPad/laptop and mobile POS).
• Strong English communication skills.
• Ability to work a flexible schedule including evenings, weekends, peak shopping periods and public holidays.
• Physically able to perform retail tasks: frequent bending, climbing, moving between sales floor and stockroom and regularly handling approx. 11 kg (25 lb), occasionally up to 23 kg (50 lb).
• Prior experience with social media selling, short‑form video or live‑stream commerce and clienteling is an advantage.

Skills

Experience

At least 1 year of retail sales experience; candidates with prior luxury or premium brand retail experience and demonstrable clienteling or social‑commerce activity will be prioritised.

Education

High school diploma or equivalent; vocational retail or customer service qualifications and relevant retail training considered an asset.

Workplace

Culture

Coach combines contemporary American design with artisanal leathercraft within the broader Tapestry group, fostering an inclusive, creative and client‑centric working environment. Store teams operate collaboratively with a strong emphasis on professional development, training and events that reflect the brand’s global outlook and local retail excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.