Coach Sales Consultant
Coach is hiring a Sales Consultant in Jinan (Hang Lung). Join Coach to deliver luxury client service and achieve retail sales targets.
Overview
Coach is an American luxury fashion house renowned for leather goods, handbags and ready-to-wear. The brand is part of the Tapestry group and operates internationally with a focus on modern luxury, craftsmanship and accessible design. As an employer, Coach emphasizes customer-centric retail standards, in-store training and opportunities for progression within a global luxury network.
Role & Responsibilities
- Deliver an exceptional, personalised client experience consistent with Coach brand standards and luxury customer service expectations.
- Achieve individual and store sales targets through proactive prospecting, clienteling and relationship development.
- Maintain visual merchandising and product presentation to uphold store image and promotional directives.
- Process sales transactions accurately using the store POS and follow cash-handling and inventory procedures.
- Use CRM tools to record client information, follow up on leads and manage after-sales service.
- Support stock management activities including receiving, replenishment and regular stock counts.
- Assist with in-store events, product launches and cross-functional initiatives to drive traffic and sales.
Qualifications
- Secondary education diploma or vocational qualification; post-secondary studies in retail, fashion or hospitality preferred.
- Proven aptitude for retail sales; previous experience in luxury, premium fashion or lifestyle brands preferred.
- Strong interpersonal and communication skills with a client-focused mindset.
- Flexible availability to work retail hours, weekends and public holidays as required.
- Legal right to work in China and ability to work at the Jinan Hang Lung location.
Skills
Experience
Typically 1+ years of retail sales experience; experience within luxury or premium fashion brands is strongly preferred and advantageous.
Education
High school / secondary school diploma or vocational qualification; further study in retail, fashion or hospitality is an advantage.
Workplace
The role is situated in Jinan, Shandong, China. Within Shandong, Cerulean currently features 40 open roles, including 3 recent additions. Across China, Cerulean lists 1.797 open roles — 42 of them newly added.
Culture
Coach fosters a design-led, client-focused retail culture with emphasis on craftsmanship and contemporary American luxury. Teams are typically collaborative and service-driven, with structured in-store training and internal mobility across the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.