Coach Sales Consultant

About Coach

Coach is an American luxury fashion house known for its leather goods and contemporary accessories, operating globally under the Tapestry portfolio. The brand blends heritage craftsmanship with modern design and emphasizes inclusive, client-focused retail experiences across its store network.

Role & Responsibilities

• Act as a brand ambassador, consistently applying Coach’s style and service standards to represent the brand with professionalism.
• Deliver personalised styling advice, product expertise and fashion insight to cultivate long‑term client relationships and brand loyalty.
• Drive sales through proactive cross‑selling, upselling and tailored recommendations to meet or exceed individual and store KPIs.
• Use mobile POS systems, Clienteling tools and social‑selling channels (including short‑form video content) to capture client data and stimulate repeat purchases.
• Develop and execute a personal sales plan aligned with store objectives and contribute to team targets.
• Prospect for new clients and maintain follow‑up routines to convert leads and increase lifetime value.
• Maintain a high level of energy on the sales floor, multitask between clients and adapt selling strategies to business flow.
• Complete daily operational tasks such as cash handling, stock processing, replenishment and visual merchandising while preserving service standards.
• Ensure sales areas and back‑of‑house remain orderly and well stocked; adhere strictly to retail policies, POS procedures and asset‑protection protocols.
• Process transactions efficiently, including sales, returns, exchanges and click‑and‑collect orders.
• Support inventory cycle activities: receiving, merchandising, and tracking merchandise flow.
• Contribute to a collaborative team environment and participate in brand events, training and inclusion initiatives.

Qualifications

• Minimum one year of sales experience; luxury retail background preferred.
• Proven ability using POS systems and basic computer tools (e.g., iPad, laptop, mobile POS).
• Strong clienteling and customer‑relationship skills with experience capturing client data and driving repeat business.
• Demonstrable comfort with social selling and short‑form video or live‑stream product demonstrations is advantageous.
• Ability to work a flexible schedule including evenings, weekends, peak seasons and public holidays.
• Physically able to perform retail tasks: frequent lifting (commonly ~11 kg / 25 lb, occasionally up to ~23 kg / 50 lb), climbing, bending and moving between sales floor and stockroom.
• Excellent spoken English communication skills.

Skills

Experience

At least 1 year of retail sales experience; candidates with prior luxury retail experience, social‑media selling or clienteling experience will be prioritised.

Education

Secondary education or equivalent; formal qualifications considered alongside relevant retail experience.

Workplace

Culture

Coach fosters a modern luxury retail environment that values craftsmanship, creativity and inclusivity. As part of the Tapestry family, the brand encourages collaborative teamwork, continuous learning and a client‑first service philosophy.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.