Coach Sales Consultant

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach brand values and adhere to service excellence standards, serving as a knowledgeable brand ambassador to all clients
• Develop and cultivate lasting client relationships through personalized styling consultations, product expertise, and fashion guidance tailored to individual preferences
• Drive revenue growth through strategic cross-selling, upselling, and informed product recommendations aligned with client needs
• Utilize mobile POS systems, clienteling tools, and social selling platforms including short-form video content to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans that align with team objectives; consistently meet or exceed individual and team key performance indicators
• Source new customers through floor engagement and social channels; maintain proactive follow-up to convert leads and close sales
• Maintain high energy and engagement on the sales floor whilst managing multiple customer interactions; adapt selling techniques to respond to evolving business priorities
• Execute daily operational tasks with precision, including cash wrap, inventory processing, stock replenishment, and visual merchandising whilst upholding service standards
• Maintain a clean, organized, and fully stocked sales floor and stockroom; comply with retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently and accurately, including purchases, returns, exchanges, and online order fulfillment
• Support inventory cycles by receiving and processing shipments, stocking shelves, and managing product movement to optimize availability
• Collaborate effectively with team members across functional areas to support collective store performance and operational priorities
• Foster a collaborative, trust-based team environment; contribute to positive morale and peer performance
• Participate actively in brand initiatives, training programs, and inclusion activities that enhance professional development
• Receive constructive feedback gracefully; adapt behaviors and maintain a calm, professional demeanor in response to changing circumstances

Qualifications

• Minimum 1+ years of sales experience, with luxury retail background strongly preferred
• Demonstrated knowledge of current fashion trends and competitive market landscape
• Proficiency with POS systems and basic computer competency including iPad, laptop, and mobile POS platforms
• Competency with walkie-talkie communication systems and ability to read price sheets and product release documentation
• Physical capacity to lift 25 pounds regularly and up to 50 pounds occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom environments
• Strong English language proficiency
• Experience with live-stream shopping, video product demonstrations, clienteling tools, and customer data acquisition (preferred)
• Social media proficiency and familiarity with short-form video platforms (preferred)

Skills

Experience

1+ years of sales experience in retail, with luxury retail background preferred. Candidates possessing a combination of relevant education and demonstrated retail experience will be considered.

Education

High school diploma or equivalent; additional education considered alongside relevant retail experience.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.