Coach Sales Consultant
Coach — Sales Associate (part‑time) in Chicago, IL. Client‑facing retail role delivering luxury service and omni‑channel sales at the Michigan Avenue store.
Overview
Coach is a global luxury fashion house known for leather goods and accessories, operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, accessible luxury and contemporary design, and is supported by a parent company committed to innovation, inclusive practices and cross‑brand collaboration.
Role & Responsibilities
- Serve as the front‑line ambassador for Coach, delivering elevated, personalized luxury client service and embodying the Coach Guide to Style and Service standards.
- Drive individual and store sales through proactive selling, cross‑selling, upselling and tailored product recommendations to meet personal and team KPIs.
- Develop and maintain client relationships via styling consultations, follow‑ups and clienteling to encourage repeat purchases and lifetime value.
- Use mobile POS systems, clienteling tools and social selling/short‑form video to capture client data, process transactions and promote omni‑channel sales.
- Execute daily store operations including cash wrap duties, inventory receipt and processing, replenishment, visual merchandising and online order fulfillment (pick‑up/returns/exchanges).
- Maintain a well‑presented sales floor and stockroom; adhere to asset protection, POS and retail policy procedures.
- Support inventory cycles and stock movement, assist teammates across functional areas and participate in store training and brand initiatives.
- Adapt selling techniques to fluctuating traffic, manage multiple customers simultaneously and sustain high energy and professional demeanour on the floor.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience strongly preferred. Combination of education and experience will be considered.
- Proficiency with POS operation and basic computer literacy (iPad/laptop); comfortable using mobile POS and walkie‑talkie communications.
- Ability to lift a minimum of 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and manoeuvre in a retail environment.
- Strong English language proficiency.
- Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
Skills
Experience
At least one year of retail sales experience is required; prior luxury retail experience and familiarity with live‑stream shopping, video demos or advanced social selling techniques are preferred.
Education
High school diploma or equivalent; vocational or retail/fashion‑related training is advantageous.
Workplace
The successful candidate will be located in Chicago, Illinois, USA. 42 luxury roles are listed in Chicago on Cerulean, 12 posted in the last 48 hours. Across the Illinois region, Cerulean lists 57 open positions — 15 listed in the past two days. Cerulean currently advertises 3.477 open roles in USA, including 1364 added in the last 48 hours.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach fosters a creative, client‑centric environment rooted in craftsmanship and the optimistic spirit of its New York origins. As part of the Tapestry group, the brand emphasises inclusivity, collaboration and continuous learning across global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.