Coach Sales Consultant

Overview

Coach is a global American fashion house best known for its luxury handbags, leather goods, accessories and ready-to-wear. Operating as a maison within the Tapestry portfolio, Coach combines contemporary design with heritage craftsmanship and a strong omni‑channel retail presence. As an employer, the brand emphasises professional development, inclusive culture and commercial innovation across its store network.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering elevated, personalized service aligned with the Coach Guide to Style and Service.
• Build and cultivate lasting client relationships through bespoke styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored product recommendations.
• Leverage mobile POS, clienteling tools and social selling (including short-form video and live-stream formats) to capture client data and convert leads.
• Execute daily operational tasks including cash wrap duties, inventory receiving and processing, replenishment and online order fulfilment (click & collect).
• Maintain impeccable merchandising standards on the sales floor and in the stockroom; follow asset-protection and POS procedures.
• Adapt selling approach to fluctuating customer traffic and support teammates across functional areas to ensure seamless store operations.
• Participate in brand initiatives, trainings and inclusion activities; welcome feedback and demonstrate professional composure under pressure.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven proficiency operating POS systems and familiarity with mobile POS on devices such as iPad and laptop.
• Ability to read price/release sheets and to use store communication tools (e.g., walkie‑talkie).
• Strong English language proficiency.
• Capacity to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Social‑media savvy with experience or aptitude for short‑form video, live‑stream shopping or video demos; clienteling and data acquisition skills preferred.
• A combination of relevant education and retail experience will be considered.

Skills

Experience

At least 1 year of retail sales experience is required; prior experience in luxury retail and omni‑channel selling is preferred.

Education

High school diploma or equivalent; vocational training in retail, fashion or related disciplines is an asset. A combination of formal education and relevant experience will be considered.

Workplace

Culture

Coach fosters an inclusive, collaborative workplace rooted in craftsmanship and contemporary design. As part of the Tapestry family, the brand emphasises professional development, equity and cross‑brand initiatives while encouraging entrepreneurial retail behaviours and omni‑channel fluency.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.