Coach Sales Consultant

Overview

Coach is a globally recognised American luxury fashion house best known for its leather goods and accessible-luxury aesthetic. Part of the Tapestry portfolio, Coach emphasises craftsmanship, modern design, and accessible luxury while operating within a multi‑brand group that prioritises inclusivity and innovation.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently applying Coach’s Guide to Style and Service standards.
• Deliver personalised styling and product advice to build and sustain long-term client relationships and brand loyalty.
• Achieve personal and store sales targets through cross-selling, upselling and tailored recommendations.
• Operate mobile POS and process transactions efficiently for purchases, returns, exchanges and online order pickups.
• Use clienteling tools, social selling platforms and short-form video to capture customer data, drive repeat purchases and support omni‑channel sales.
• Execute daily store operations including inventory receiving, replenishment, visual merchandising and cash wrap procedures.
• Maintain a high-energy sales floor presence; manage multiple customers and adapt selling techniques to shifting business needs.
• Support inventory cycles, stockroom organisation and asset protection policies to preserve product integrity and shrink control.
• Contribute to a collaborative team environment, participate in brand training initiatives and welcome feedback to improve performance.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet individual and team KPIs in a fast-paced retail environment.
• Proficiency operating POS systems and mobile POS devices; basic computer literacy (iPad/laptop).
• Strong English language proficiency.
• Availability to work a flexible schedule including nights, weekends, peak periods and public holidays.
• Preferred: experience with clienteling, social media/live‑stream shopping, short‑form video demos and data acquisition for CRM.

Skills

Experience

At least one year of retail sales experience; candidates with luxury retail, omni‑channel selling or clienteling experience are preferred. Demonstrated success meeting sales targets and familiarity with digital customer engagement channels is an advantage.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Culture

Coach fosters a creative, inclusive workplace rooted in accessible‑luxury values and hands‑on retail craftsmanship. The brand emphasises collaboration, ongoing training and diversity, reflecting Tapestry’s broader commitment to equity and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.