Coach Sales Associate
Coach in Xuzhou, China seeks a Sales Associate to deliver elevated luxury service and drive omni-channel sales at Xuzhou Shanshan Outlet.
Overview
Coach is a global fashion house known for its leather goods, handbags and ready-to-wear, with roots in New York and a focus on craftsmanship and accessible luxury. The brand is part of the Tapestry portfolio, a global house of complementary fashion houses that emphasizes creative direction, omnichannel retailing and inclusive brand experiences.
Role & Responsibilities
- Act as a front-line ambassador, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
- Build and maintain client relationships via personalized styling, product expertise and proactive follow-up to drive repeat purchases and lifetime value.
- Drive sales through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
- Use mobile POS, clienteling tools and social selling platforms (including short-form video and live demos) to capture client data and convert opportunities.
- Execute daily operational tasks including cash wrap, transaction processing (sales, returns, exchanges, online pickups), inventory receiving and replenishment.
- Maintain floor and stockroom standards—visual merchandising, housekeeping and asset protection procedures—to preserve brand presentation and loss prevention.
- Support inventory cycles and stock management, assist teammates across functional areas and participate in training and brand initiatives.
- Maintain composure and professionalism on the sales floor; adapt selling techniques to shifting business needs and peak trading periods.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience strongly preferred.
- Proven ability to operate POS systems and basic retail technology (iPad/laptop, Mobile POS); familiarity with clienteling platforms.
- Capable of performing physical tasks regularly (lifting ~25 lb, occasionally up to 50 lb), plus standing, bending and stockroom duties.
- Strong English language proficiency.
- Availability to work a flexible schedule including evenings, weekends, peak season and public holidays.
Skills
Experience
At least one year of retail sales experience is required; prior experience in luxury retail, omni-channel selling or live-stream/short-form video commerce is preferred.
Education
High school diploma or equivalent; a combination of education and retail experience will be considered.
Workplace
The role is situated in Xuzhou, Jiangsu, China — conveniently close to Nanjing. There are currently 5 open positions in Xuzhou on Cerulean, with 1 added recently. Within Jiangsu, Cerulean currently features 144 open roles, including 3 recent additions. Across China, Cerulean lists 1.795 open roles — 43 of them newly added.
Culture
Coach emphasizes craftsmanship, accessible luxury and inclusive customer experiences, operating within the Tapestry group which prioritizes equity and professional development. The workplace culture values collaboration, training and omnichannel innovation, with a strong focus on customer-centric service and team performance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.