Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador while adhering to Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, comprehensive product expertise, and fashion advice
• Drive sales through strategic cross-selling, upselling, and customer-tailored product recommendations
• Utilize mobile POS systems, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans, meeting or exceeding individual and team key performance indicators
• Source new customers, cultivate relationships, and execute effective follow-up to close sales
• Maintain high energy and engagement on the sales floor whilst managing multiple customers simultaneously
• Complete daily operational tasks including cash handling, inventory processing, stock replenishment, and visual merchandising
• Maintain clean, organized, and well-stocked sales floor and stockroom while upholding retail policies and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking merchandise, and managing product movement
• Foster a collaborative, trust-based team environment and encourage peer performance
• Participate actively in brand initiatives, training programs, and inclusion activities
• Demonstrate flexibility and professional composure when receiving feedback

Qualifications

• Minimum 1+ years of sales experience; luxury retail background preferred
• Strong knowledge of fashion trends and competitor offerings
• Proficiency with POS systems and basic computer skills including iPad, laptop, and mobile POS operation
• Ability to read and interpret price and product release sheets
• Fluent English language proficiency
• Ability to thrive in a fast-paced retail environment
• Flexible availability to work nights, weekends, seasonal peaks, and high-traffic retail days including public holidays

Skills

Experience

1+ years of sales experience, with luxury retail preferred. A combination of relevant education and professional experience will be considered. Preferred candidates demonstrate background in luxury retail, social media fluency, experience with live-stream shopping or video demonstrations, and proficiency in clienteling and data acquisition techniques.

Education

No specific formal education requirement stated; however, knowledge equivalent to secondary education and fashion retail training or equivalent experience is expected.

Workplace

Compensation

The base compensation for this position ranges from EUR 31,200 to EUR 33,000 per annum.

Benefits

Paid employee discount, one paid volunteering day annually with opportunities to participate in global volunteer projects, internal mobility and career progression opportunities, learning and development through the Ambassador Programme, regular social events, participation in Equity, Inclusion & Diversity initiatives including employee resource groups and regional inclusion councils, compelling incentive programme.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.