Coach Sales Associate

About Coach

Coach is an international fashion house with New York roots and a reputation for accessible luxury leather goods and ready-to-wear. The brand operates as part of the Tapestry portfolio, a global house of consumer luxury brands, and emphasizes craftsmanship, creativity, and inclusive brand experiences across its retail network.

Role & Responsibilities

• Act as the frontline ambassador of the Coach brand, delivering elevated, personalized service aligned with the Coach Guide to Style and Service standards.
• Build and nurture client relationships through styling, product expertise and proactive follow-up to drive loyalty and repeat purchases.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and convert opportunities.
• Support daily store operations: cash wrap, inventory receiving and processing, replenishment, product movement and visual merchandising.
• Process transactions efficiently (sales, returns, exchanges, online pickups) while adhering to POS, retail policies and asset protection procedures.
• Maintain a well-presented sales floor and organized stockroom; assist teammates across functional areas as required.
• Participate in brand initiatives, training and inclusion programs; accept feedback and adapt behaviors to sustain professional standards.
• Perform physical tasks as required: regularly lift at least 25 lbs (occasionally up to 50 lbs), bend, climb and maneuver within the sales floor and stockroom.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet sales KPIs and execute personal sales plans.
• Proficiency operating POS systems and mobile POS devices; comfortable using iPad/laptop and walkie‑talkie communication.
• Strong English language proficiency.
• Social media savvy with experience or interest in live‑stream shopping, video demos and social selling strategies (preferred).
• Ability to work a flexible retail schedule including nights, weekends, peak seasonal periods and public holidays.
• Capacity to perform physical duties required in a retail environment.

Skills

Experience

At least 1 year of retail sales experience; prior luxury retail or premium-brand sales experience is preferred and will be considered favorably.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York design energy with a focus on craftsmanship and accessible luxury. As part of the Tapestry family, the brand emphasizes inclusivity, professional development and collaborative retail teams that prioritize client relationships and creative selling.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.