Coach Sales Associate
Coach — Sales Associate (part-time) in White Plains, NY. Deliver luxury retail service and omni-channel selling using mobile POS and clienteling tools.
Overview
Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear. Operating as part of the Tapestry portfolio, the brand combines contemporary design sensibility with a heritage focus on craftsmanship and customer-led retail experiences. Coach emphasizes inclusive culture, development opportunities and omnichannel retail innovation across its global footprint.
Role & Responsibilities
- Act as a front-line ambassador for the Coach brand, consistently delivering elevated, personalized luxury service in accordance with Coach style and service standards.
- Build and maintain lasting client relationships through bespoke styling, product knowledge and proactive follow-up to drive repeat business.
- Execute omni-channel selling: operate mobile POS, process transactions (purchases, returns, exchanges, online pickups), and support buy-online-pickup-in-store workflows.
- Use clienteling tools, social selling platforms and short-form video/live-stream tactics to capture client data, acquire new customers and increase conversion.
- Develop and execute individual sales plans to meet or exceed personal and store KPIs through cross-selling and upselling.
- Perform daily store operations including inventory receiving, replenishment, stockroom management, visual merchandising and asset protection procedures.
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to fluctuating business needs.
- Support inventory cycles and stock management; assist teammates across functional areas as needed.
- Participate in brand initiatives, training programs and inclusion activities while welcoming feedback and adapting behaviors professionally.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience preferred.
- Proven ability to operate POS systems and mobile POS on devices such as iPad or laptop.
- Capable of regular physical activity on the sales floor: lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and manoeuvre in stockroom environments.
- Flexible availability including nights, weekends, peak seasons and public holidays.
- Strong English language proficiency.
Skills
Experience
Minimum 1+ years of sales experience; prior luxury retail experience and familiarity with omni-channel selling and clienteling strongly preferred.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in White Plains, New York, USA, with easy access to New York.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach mixes a design-led, customer-centric retail philosophy with an inclusive, collaborative workplace culture under the Tapestry umbrella. Employees are encouraged to learn on the fly, contribute creatively and participate in structured training and development initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Retail Sales Associate», «Style Advisor», «Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.