Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, upholding Coach Guide to Style and Service standards and brand vision
• Build and maintain lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through strategic cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS systems, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans to meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Manage multiple customer interactions simultaneously while maintaining high energy and adapting selling techniques to business needs
• Execute daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
• Maintain a clean, organized, and fully stocked sales floor and stockroom while adhering to retail policies and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required
• Foster a collaborative, trust-based team environment and encourage peer performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor in all interactions

Qualifications

• Minimum 1+ years of sales experience (luxury retail preferred) with demonstrated knowledge of fashion trends and competitive positioning
• Proficiency with POS systems, basic computer competency (iPad, laptop, Mobile POS), walkie-talkie operation, and ability to read price and release sheets
• Strong English language proficiency
• Luxury retail background, social media savvy, experience with live-stream shopping or video demonstrations (preferred)
• Clienteling and customer data acquisition skills (preferred)
• Ability to work in a fast-paced, dynamic retail environment
• Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate the sales floor and stockroom

Skills

Experience

Minimum 1 year of retail sales experience, with luxury retail background strongly preferred. Demonstrated success in customer-facing roles, omni-channel selling, and personal sales goal achievement required.

Education

No formal education requirement specified; however, high school diploma or equivalent is standard for this level in luxury retail.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.