Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house and a member of the Tapestry portfolio. The brand is known for craftsmanship-led leather goods and accessible luxury, and as part of Tapestry it benefits from cross‑brand resources and a global commitment to inclusion, training, and talent development.

Role & Responsibilities

• Act as a polished ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service.
• Deliver highly personalised client experiences through styling, product expertise and ongoing relationship management.
• Drive revenue via cross-selling, upselling and bespoke recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and stimulate repeat business.
• Source new customers, follow up on leads and manage CRM touchpoints to close sales.
• Maintain high energy on the sales floor, manage multiple customers concurrently and adapt selling techniques to shifting business needs.
• Perform daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and replenishment.
• Ensure sales floor and stockroom are clean, organised and merchandised to brand standards; adhere to POS, asset protection and retail policies.
• Support inventory cycles and product movement; assist teammates across functional areas as required.
• Participate in brand initiatives, mandatory training and inclusion activities; accept feedback and demonstrate professional composure.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of relevant education and experience will be considered.
• Proficiency with POS systems and mobile POS; comfortable using iPad/laptop devices and walkie‑talkies; able to read price and release sheets.
• Strong English language proficiency.
• Social media savvy with experience or willingness to engage in live‑stream shopping, video demonstrations and social selling (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasonal periods and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend and kneel in a retail environment.

Skills

Experience

At least one year of retail sales experience is required; prior luxury or premium‑brand retail experience and demonstrable clienteling or social‑selling activity are strongly preferred.

Education

High school diploma or equivalent; some college coursework or vocational training in retail, fashion, merchandising or a related discipline preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York creative heritage with a pragmatic, workmanship‑led approach to product and service. As part of Tapestry, the workplace emphasizes inclusivity, continuous learning and cross‑brand collaboration, with formal training and development pathways for retail talent.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.