Coach Sales Associate

About Coach

Coach is a global fashion house with New York roots and a reputation for crafted leather goods and accessible luxury. As a member of the Tapestry portfolio, Coach operates within a global house of brands that emphasizes creativity, inclusivity, and commercial innovation. The employer offers retail career paths with a strong focus on product knowledge, customer service excellence, and diversity and inclusion initiatives.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering elevated, personalized shopping experiences in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, follow-up, and proactive clienteling.
• Drive revenue via cross-selling, upselling, tailored recommendations and attainment of personal and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases.
• Execute daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
• Maintain sales floor and stockroom organization; follow POS, asset protection and retail policies.
• Support inventory cycles and product movement; assist teammates in functional areas as required.
• Contribute to a collaborative, trust‑based team environment and participate in brand initiatives and training programs.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physical ability to lift at least 25 lb regularly (up to 50 lb occasionally), and to climb, bend, kneel and maneuver the sales floor and stockroom.
• Strong English proficiency.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail experience and familiarity with clienteling and social selling are strongly preferred.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines New York city heritage with a creative, inclusive workplace culture and a commercial focus. As part of Tapestry, the brand prioritizes diversity, ongoing training, and a collaborative retail environment that rewards customer focus and results.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.