Coach Sales Associate

About Coach

Coach is a global American luxury fashion house renowned for its leather goods, handbags and contemporary accessories. The brand is part of Tapestry, Inc., a portfolio of lifestyle houses that emphasizes craftsmanship, modern design and accessible luxury. As an employer, Coach is positioned to offer retail career paths within an international, brand-driven organisation.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering personalized, elevated client experiences in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through styling, product expertise and proactive follow-up to drive repeat purchases and loyalty.
• Drive sales via cross-selling, upselling and tailored recommendations; meet or exceed individual and store KPIs.
• Utilize mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data, process transactions and convert online-to-store activity.
• Execute daily store operations: cash wrap, inventory processing, replenishment, receiving shipments, and online order fulfilment (pickups, returns, exchanges).
• Maintain visual standards and merchandising on the sales floor and ensure stockroom organisation and asset-protection procedures are followed.
• Support teammates across functional areas, contribute to a collaborative, trust-based environment and participate in brand initiatives and training programs.

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred. A combination of relevant education and experience will be considered.
• Proven experience operating POS systems and mobile POS devices; basic computer proficiency with iPad/laptop.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Customer-focused, resilient in a fast-paced environment and comfortable managing multiple customers simultaneously.

Skills

Experience

Minimum of one year in retail sales; prior experience in luxury or fashion retail is preferred. Demonstrated track record of meeting sales targets and developing client relationships.

Education

High school diploma or equivalent; vocational training or retail-related coursework preferred.

Workplace

Benefits

Internal mobility & career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; employee resource groups and regional inclusion councils; attractive employee discount; incentive programme.

Culture

Coach operates with a modern-American-luxury ethos that privileges creativity, customer focus and craftsmanship. As part of Tapestry, the brand emphasises inclusion, internal mobility and ongoing development within a collaborative retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.