Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, upholding the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through strategic cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS systems, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
• Source new customers, maintain active relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers concurrently, and adapt selling techniques to evolving business needs
• Execute daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Maintain a clean, organized, and fully stocked sales floor and stockroom; adhere to retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently across purchases, returns, exchanges, and online order pickups
• Support inventory cycles including receiving shipments, stocking shelves, and managing product movement
• Assist teammates in functional areas as required to support team objectives
• Foster a collaborative, trust-based team environment and encourage peer performance
• Participate in brand initiatives, training programs, and diversity and inclusion activities
• Welcome feedback, adapt professional behaviors, and maintain composure in a fast-paced retail setting

Qualifications

• Minimum 1+ years of sales experience, preferably in luxury retail or fashion
• Proven knowledge of fashion trends and competitive landscape
• Proficiency with POS systems and basic computer skills (iPad, laptop, mobile POS)
• Ability to lift 25 lb regularly and up to 50 lb occasionally; capable of climbing, bending, kneeling, and maneuvering sales floor and stockroom
• Strong English language proficiency
• Demonstrated ability to work in a fast-paced, high-traffic retail environment
• Luxury retail background, social media acumen, and experience with live-stream shopping or video product demonstrations (preferred)
• Clienteling and customer data acquisition skills (preferred)

Skills

Experience

Minimum 1+ years of sales experience, preferably within a luxury retail or fashion environment. A combination of relevant education and professional experience will be considered.

Education

No specific educational qualification is required; however, fashion retail experience or training in luxury service standards is valued.

Workplace

Compensation

The base compensation for this position ranges from USD 18.25 to USD 21.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.