Coach Sales Associate

About Coach

Coach is a global fashion house known for leather goods and accessible luxury, operating as a member of the Tapestry family of brands. The maison blends contemporary design with a strong heritage of craftsmanship and emphasizes inclusivity, creative storytelling, and customer-first retail experiences across its global store network.

Role & Responsibilities

• Act as the frontline ambassador for the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales performance through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling/short-form video to capture customer data and support omni‑channel transactions.
• Perform daily operational tasks including cash wrap, returns/exchanges, online order pickups, inventory receiving, replenishment and visual merchandising.
• Maintain a clean, organized and well-stocked sales floor and stockroom; follow POS, asset protection and retail policy procedures.
• Support teammates across functional areas, contribute to a collaborative team environment and participate in brand initiatives and training.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred; combination of education and experience considered.
• Experience operating POS systems and mobile POS on iPad/laptop; familiarity with retail inventory processes and walkie‑talkie use.
• Proven ability to build client relationships and close sales; knowledge of fashion trends and competitive landscape.
• Comfortable with social selling, short‑form video, live‑stream shopping or video demos (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays; ability to lift at least 25 lbs regularly (up to 50 lbs occasionally).

Skills

Experience

At least one year of retail or sales experience; prior luxury retail experience preferred and advantageous for clienteling and styling expectations.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a creative, inclusive and customer‑centric workplace rooted in craftsmanship and contemporary storytelling. As part of the Tapestry portfolio, the brand emphasizes learning, collaboration and diversity while encouraging employees to be courageous, inventive and results-oriented.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.