Coach Sales Associate

About Coach

Coach is a global New York–born fashion house best known for its leather goods and ready-to-wear. The brand sits within the Tapestry portfolio, a global house of consumer brands that emphasizes creativity, inclusivity, and commercial innovation. As an employer, Coach combines heritage craftsmanship with modern retail practices across a worldwide store network.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering elevated, personalized service consistent with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through individualized styling, product expertise, and proactive follow-up to drive repeat business.
• Achieve personal and store sales targets through cross-selling, upselling and tailored product recommendations; develop and execute personal sales plans.
• Use omnichannel tools — mobile POS, clienteling platforms and social selling (including short-form video) — to capture client data and convert interactions into sales.
• Manage daily store operations: process transactions (purchases, returns, exchanges, online pickups), cash wrap duties, inventory receiving and replenishment, and visual merchandising tasks.
• Maintain an organized, well-stocked sales floor and stockroom while following POS, asset-protection and retail policy procedures.
• Support inventory cycles and participate in brand initiatives, training and inclusion activities; assist teammates in functional areas as required.
• Sustain high energy on the floor, manage multiple customers simultaneously, and adapt selling techniques to changing business needs.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Demonstrable product and fashion trend knowledge with awareness of key competitors.
• Proficiency operating POS systems and mobile devices (iPad/laptop) and familiarity with mobile POS workflows.
• Clienteling, social selling and data-acquisition skills; experience with live-stream shopping or product video demonstrations preferred.
• Strong English language proficiency and the ability to perform under fast-paced retail conditions.
• Ability to lift regularly 25 lbs and occasionally up to 50 lbs; capable of bending, kneeling and maneuvering throughout sales floor and stockroom.

Skills

Experience

At least one year of retail or sales experience; prior luxury retail and omnichannel selling experience strongly preferred. Demonstrated track record meeting sales KPIs and proficiency with POS, clienteling and mobile devices.

Education

High school diploma or equivalent; retail, fashion or customer-service vocational training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creative energy with a values-led approach to teamwork and inclusion under the Tapestry umbrella. The workplace emphasizes customer-centric service, continuous learning, and a collaborative environment where diverse perspectives and direct feedback are encouraged.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.