Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house within the Tapestry portfolio, recognised for accessible American luxury, leathercraft and contemporary ready-to-wear. As part of a global house of brands, Coach emphasizes product quality, inclusive customer experiences and continual retail innovation.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering elevated, personalised service that reflects Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalised styling, product expertise and proactive follow-up to drive repeat business.
• Drive sales performance via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Leverage omni-channel tools — mobile POS, clienteling platforms and social selling (including short-form video) — to capture customer data and convert opportunities.
• Complete daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and follow POS and asset-protection procedures.
• Support inventory cycles: receive shipments, process inventory, replenish merchandise and maintain accurate product movement between floor and stockroom.
• Maintain exceptional visual and housekeeping standards on the sales floor and in the stockroom; implement merchandising directives and replenishment routines.
• Collaborate with teammates across functional areas, participate in brand initiatives and training programmes, and contribute to a trust-based team environment.
• Work a flexible schedule to meet business needs, including nights, weekends, peak retail days and public holidays.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of relevant education and experience will be considered.
• Proficiency with POS systems and basic computer devices (iPad/laptop); familiarity with mobile POS, clienteling tools and social selling platforms preferred.
• Physical ability to lift a minimum of 25 lb regularly (up to 50 lb occasionally) and to climb, bend, kneel and manoeuvre within sales floor and stockroom environments.
• Demonstrable customer-focus, interpersonal savvy and the capacity to perform under fast-paced, multitask retail conditions.
• Strong English language proficiency required; social media savvy and experience with live-stream shopping or video demonstrations are advantageous.
• Availability to work a flexible schedule, including nights, weekends and peak-season periods.

Skills

Experience

At least one year of sales experience is required; prior luxury retail or fashion experience is preferred. Demonstrated success meeting sales targets and using mobile POS/clienteling tools is advantageous.

Education

High school diploma or equivalent preferred; retail- or fashion-related coursework or vocational training considered an asset.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and cultivates a creative, customer-centric and inclusive workplace where collaboration and continual learning are encouraged. The brand emphasises training, entrepreneurial initiative and a results-driven approach to retail service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.