Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house renowned for leather goods and modern, accessible luxury. The brand is part of Tapestry, Inc., a global house of brands that emphasizes creativity, inclusivity, and cross‑brand collaboration. As an employer, Coach seeks team members who deliver high standards of craftsmanship, customer service, and omni‑channel retail excellence.

Role & Responsibilities

• Act as the front‑line ambassador of the brand, delivering personalized, elevated luxury service in accordance with Coach style and service standards.
• Build and nurture lasting client relationships through product expertise, personalized styling, and proactive follow‑up to drive repeat purchase and loyalty.
• Achieve individual and store sales targets via cross‑selling, upselling and tailored recommendations; develop and execute personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video and live‑stream) to capture customer data and convert engagement to sales.
• Manage day‑to‑day retail operations: process transactions, handle returns/exchanges/online pickups, cash wrap duties, inventory receiving and replenishment.
• Maintain visual merchandising standards, keep sales floor and stockroom clean and organized, and adhere to POS, asset protection and loss‑prevention procedures.
• Support team performance and operational coverage across functional areas; participate in brand initiatives, trainings and inclusion programs.
• Sustain a calm, professional demeanor on a fast‑paced sales floor and perform regular physical duties (lifting up to 25–50 lbs, climbing, bending, kneeling).

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of relevant education and experience will be considered.
• Proven ability to meet sales targets and execute personal sales plans; strong client acquisition and retention capability.
• Proficiency operating POS systems and basic computer skills (iPad/laptop); familiarity with mobile POS workflows.
• Excellent interpersonal and communication skills; strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

Minimum of 1+ years in retail sales; prior luxury‑brand retail experience strongly preferred. Demonstrated track record of meeting sales KPIs and developing client relationships.

Education

High school diploma or equivalent preferred; vocational training in retail, fashion, or customer service is advantageous. A combination of formal education and demonstrable retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach cultivates a design‑led, collaborative culture rooted in optimism and inclusivity. As part of the Tapestry portfolio, the workplace emphasizes creativity, continuous learning, and equitable practices while expecting high standards of customer service and team accountability.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.