Coach Sales Associate

About Coach

Coach is a global fashion house renowned for its leather goods and accessories and is part of the Tapestry portfolio. The brand pairs New York‑rooted craftsmanship and modern design under the creative leadership of Stuart Vevers and operates within a global, multi‑brand group committed to inclusion, professional development, and omnichannel retail innovation.

Role & Responsibilities

• Act as the front‑line ambassador for the Coach brand, delivering an elevated, personalized shopping experience aligned with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through styling advice, product expertise and proactive follow‑up to drive repeat business.
• Achieve individual and store sales targets through cross‑selling, upselling and tailored recommendations; execute personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and convert engagements into sales.
• Operate the sales floor with high energy: manage multiple customers, adapt selling techniques to demand, and uphold exceptional service standards.
• Perform daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing, replenishment and visual merchandising.
• Maintain a clean, organized and stocked sales floor and stockroom while following POS procedures and asset protection policies.
• Support inventory cycles: receive shipments, stock merchandise and manage product movement; assist teammates across functional areas as required.
• Participate in brand initiatives, training and inclusion activities; accept feedback and maintain a calm, professional demeanor.
• Perform physical duties as required (regularly lift at least 25 lbs; occasionally up to 50 lbs; climb, bend, kneel and maneuver within stockroom and sales floor).

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad/laptop); familiarity with Mobile POS and clienteling platforms.
• Comfort using walkie‑talkie communications and reading price/release sheets.
• Strong English language proficiency required.
• Social‑media savvy; experience with short‑form video, live‑stream shopping or video demos is preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to perform physical tasks and lift regularly (25 lbs, occasionally up to 50 lbs).

Skills

Experience

Minimum of one year of sales experience with demonstrated ability to meet sales targets; prior luxury or fashion retail experience and familiarity with social selling and clienteling considered advantageous.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends New York heritage craftsmanship with contemporary design and operates within the Tapestry family, which emphasizes inclusivity and development. The workplace values direct communication, creativity, customer focus and continuous learning, with structured training and opportunities for cross‑functional collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.