Coach Sales Associate

About Coach

Coach is a New York–born global fashion house and a member of the Tapestry portfolio. The brand is known for modern‑luxury leather goods and ready‑to‑wear, and as an employer it emphasizes creativity, customer obsession, and inclusive development within a larger, multi‑brand organization.

Role & Responsibilities

• Act as the front‑line ambassador for Coach, delivering elevated, personalized luxury service in accordance with Coach service and style standards.
• Develop lasting client relationships through personalized styling, product expertise and proactive follow‑up to foster loyalty and repeat purchases.
• Drive individual and store sales performance through cross‑selling, upselling and execution of personal sales plans to meet KPIs.
• Operate mobile POS and store systems to process purchases, returns, exchanges and online order pickups; capture client data using clienteling tools.
• Leverage social selling and short‑form video/live‑stream techniques to engage customers and expand brand reach.
• Execute daily store operations including cash wrap, inventory processing, replenishment, visual merchandising and asset‑protection procedures.
• Maintain an organized, well‑stocked sales floor and stockroom; support inventory cycles by receiving shipments and managing product movement.
• Collaborate with teammates across functional areas, participate in training and brand initiatives, and contribute to a trust‑based team environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to operate POS systems and mobile POS (iPad/laptop); familiarity with clienteling platforms and basic retail technology.
• Strong English language proficiency.
• Social media savvy with experience in short‑form video or live‑stream shopping preferred.
• Ability to work a flexible schedule including evenings, weekends, peak season and public holidays.
• Ability to regularly lift at least 25 lbs (occasionally up to 50 lbs), stand for extended periods, and perform physical stockroom tasks.

Skills

Experience

At least one year of retail or sales experience is required; candidates with prior luxury retail or branded clienteling experience and demonstrated success meeting sales targets are preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes creativity, inclusivity and a client‑first mentality within the broader Tapestry family. The workplace is fast‑paced and collaborative, with structured training and development opportunities and a clear focus on diversity and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.