Coach Sales Associate

About Coach

Coach is a global fashion house founded in New York and recognized for its leather goods, ready-to-wear and accessories. As a member of the Tapestry portfolio, Coach operates within a multi‑brand luxury group that emphasises design-led product, inclusive culture, and omnichannel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering personalised, elevated service aligned with the Coach Guide to Style and Service.
• Build and nurture lasting client relationships through styling advice, product expertise and proactive follow-up to drive repeat purchases.
• Achieve individual and store sales targets by cross-selling, upselling and executing personal sales plans tied to KPIs.
• Utilise mobile POS, clienteling tools and social selling channels (including short‑form video and live demos) to capture client data and close sales.
• Process transactions efficiently for purchases, returns, exchanges and online order pickups while following POS and asset-protection procedures.
• Support daily store operations including inventory receipt, replenishment, stockroom organisation and visual merchandising.
• Maintain high energy and professionalism on the sales floor; manage multiple customers and adapt selling techniques to traffic patterns.
• Participate in brand training, inclusion initiatives and store-level projects; share feedback and apply coaching to improve performance.
• Assist teammates across functional areas and foster a collaborative, trust-based team environment.
• Adhere to safety and physical requirements, including regular lifting (up to 25 lbs) and occasional heavier lifting (up to 50 lbs).

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proficiency operating POS systems and basic computer devices (iPad, laptop) and using walkie‑talkies.
• Demonstrated clienteling and data acquisition skills; comfortable with social selling and live‑stream/video demos (preferred).
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs) and perform physical tasks on the sales floor and in the stockroom.

Skills

Experience

Minimum of one year in a sales role; prior luxury retail or fashion experience preferred. A combination of education and relevant experience will be considered.

Education

High school diploma or equivalent preferred; combination of education and experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasises design-led craftsmanship and a consumer-first retail culture rooted in New York creativity. As part of Tapestry, the brand promotes inclusivity, continual learning, and collaborative teams that are encouraged to take initiative and deliver exceptional client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.