Coach Sales Associate

About Coach

Coach is a global fashion house renowned for its leather goods and ready-to-wear, with creative direction that blends modernity and heritage. The brand is part of Tapestry, Inc., a global house of brands that emphasizes inclusive culture, creative expression, and omni‑channel retail innovation.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized customer experiences aligned with Coach Guide to Style and Service standards.
• Build and sustain client relationships through styling, product expertise, and proactive follow-up to drive repeat business and loyalty.
• Achieve individual and store sales targets via cross-selling, upselling and executing personal sales plans aligned with KPIs.
• Leverage mobile POS, clienteling tools, social selling and short-form video to capture client data and convert engagement into sales.
• Execute daily store operations including cash handling, inventory processing, replenishment, visual merchandising and online order fulfillment.
• Maintain merchandising and stockroom standards; follow POS, asset protection and retail compliance procedures.
• Support inventory cycles: receive shipments, merchandise product, and manage stock movement.
• Collaborate with teammates across functions, contribute to brand initiatives and participate in training and inclusion programs.
• Adapt selling style to customer needs, manage multiple customers concurrently, and maintain a calm, professional demeanour.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proficiency with POS operation and basic computer skills (iPad/laptop, mobile POS); ability to read price/release sheets.
• Demonstrated clienteling skills and data acquisition aptitude; social media-savvy with experience in short-form video or live-stream shopping is preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays; able to lift 25 lbs regularly (up to 50 lbs occasionally).

Skills

Experience

At least one year of retail sales experience is required; prior luxury or premium brand retail experience and demonstrated success meeting sales KPIs are strongly preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, inclusive and performance-driven culture rooted in its New York heritage. The employer emphasizes collaboration, continuous learning and direct, actionable feedback while supporting diversity and equitable development across the organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.