Coach Sales Associate

Overview

Coach is a global fashion house known for leather goods and modern American luxury, operating as part of the Tapestry portfolio. The brand emphasizes heritage craftsmanship, contemporary design, and an inclusive workplace culture that values creativity, client focus, and collaboration across a global retail network.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience that reflects the Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and post-visit follow-up to drive repeat business and loyalty.
• Drive sales performance through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans and meet individual and team KPIs.
• Sell across channels using mobile POS, clienteling tools and social selling platforms (including short-form video), capturing client data to support omni‑channel conversion.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), complete cash wrap duties, and follow POS and asset-protection procedures.
• Support inventory and merchandising cycles: receive shipments, process inventory, replenish stock, and maintain visual merchandising standards.
• Maintain a high-energy sales floor presence, manage multiple customers concurrently, and adapt selling techniques to fluctuating business needs.
• Foster a collaborative, trust-based team environment; assist teammates in functional areas and participate in brand initiatives, training and inclusion activities.
• Adhere to health and safety, retail policies and loss-prevention protocols while keeping the sales floor and stockroom organized and presentable.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Demonstrated proficiency with POS operation and mobile POS systems; basic computer literacy (iPad/laptop).
• Ability to perform physical duties regularly: lift 25 lb (up to 50 lb occasionally), climb, bend, kneel and navigate sales floor and stockroom.
• Flexible availability including nights, weekends, peak seasons and public holidays to meet business needs.
• Strong English proficiency required; additional language skills beneficial.
• Social media savvy with experience in live‑stream shopping or video demos, clienteling and data acquisition (preferred).

Skills

Experience

At least 1 year of retail or sales experience; prior experience in luxury retail or premium brands is preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, client-centric environment rooted in heritage craftsmanship and contemporary design. As part of the Tapestry family, the brand emphasizes inclusivity, collaborative teamwork, continuous learning and a bias for results across its global retail operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.