Coach Sales Associate

About Coach

Coach is an American luxury fashion house known for its leather goods, handbags and accessories, operating as part of the Tapestry portfolio. The brand blends New York design sensibility with contemporary product innovation and omnichannel retail experiences across global markets.

Role & Responsibilities

• Act as the primary frontline ambassador for the Coach brand, delivering an elevated, personalized luxury shopping experience in accordance with Coach standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Drive sales performance via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Engage in omni-channel selling using mobile POS, clienteling tools and social selling platforms including short-form video and live-stream formats.
• Process transactions and service flows efficiently (sales, returns, exchanges, online order pickup) while adhering to POS and asset-protection procedures.
• Support store operational tasks: cash wrap management, receiving shipments, inventory processing, replenishment and stockroom organization.
• Maintain visual merchandising standards and ensure the sales floor is clean, well-stocked and presentation-ready.
• Source new customers through in-store outreach and social channels; capture client data and ensure accurate clienteling records.
• Adapt selling techniques to fluctuating business needs, manage multiple customers on the floor and sustain high energy during peak periods.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and demonstrate professional composure.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Demonstrated proficiency with POS systems and mobile POS solutions; comfortable using iPad/laptop devices and walkie-talkie communications.
• Strong English language proficiency required.
• Physically able to lift 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel and maneuver within sales floor and stockroom environments.
• Social-media savvy with experience in live‑stream shopping or video demos and basic clienteling/data-acquisition skills (preferred).
• Willingness to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail or brand experience and omni-channel/clienteling exposure are preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes inclusive, creative and customer-centric culture within the Tapestry family of brands. The workplace prioritizes learning, collaboration and professional development, with a focus on diversity, equity and inclusion across global teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.