Coach Sales Associate

About Coach

Coach is an American luxury fashion house known for its heritage in leather goods, contemporary accessories and ready-to-wear. Founded in New York and operating globally, Coach is a member of the Tapestry portfolio of brands and emphasizes craftsmanship, inclusive creative direction and customer-centric retail experiences.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized client service in accordance with the Coach Guide to Style and Service standards.
• Build and sustain long-term client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales goals by executing personal sales plans, cross-selling, upselling and delivering tailored recommendations.
• Utilize Mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data, process transactions and convert online interest into store sales.
• Support omnichannel operations: process purchases, returns, exchanges and online order pickups efficiently and accurately.
• Complete daily operational tasks including cash wrap duties, inventory processing, replenishment and basic visual merchandising while maintaining service standards.
• Receive shipments, execute inventory cycles, maintain stockroom organisation and assist with product movement and stock replenishment.
• Maintain a high-energy presence on the sales floor; manage multiple customers and adapt selling techniques to changing business needs.
• Adhere to retail policies, POS procedures and asset protection guidelines; keep sales floor and stockroom clean and well-stocked.
• Participate in brand initiatives, training programs and inclusion activities; support teammates across functional areas to foster a collaborative environment.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to meet or exceed sales KPIs and to develop personal sales plans.
• Proficiency with POS systems and basic computer devices (iPad/laptop); comfortable using walkie-talkies and reading price/release sheets.
• Strong English language proficiency.
• Social media savvy with experience in short-form video, live-stream shopping or video demos is preferred.
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend and manoeuvre in a retail environment.

Skills

Experience

Minimum of one year in a sales role, preferably within luxury or fashion retail. Demonstrated track record of clienteling, meeting sales targets and operating retail POS and inventory systems. A combination of formal education and relevant retail experience will be considered.

Education

High school diploma or equivalent; combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends a heritage craftsmanship ethos with contemporary, inclusive creative direction and a collaborative retail culture. As part of the Tapestry family, the employer emphasises diversity, learning and high standards of customer focus across global stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.