Coach Sales Associate

About Coach

Coach is a global fashion house known for its leather goods and accessible-luxury accessories. Part of the Tapestry portfolio, Coach combines New York heritage with contemporary design sensibilities and a company-wide emphasis on inclusivity, creativity and omni‑channel retailing.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently delivering elevated, personalized customer experiences aligned with the Coach Guide to Style and Service.
• Drive individual and store sales through proactive clienteling, cross-selling, upselling and tailored styling recommendations.
• Leverage mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs and conversion targets.
• Manage floor operations: process transactions (purchases, returns, exchanges, online pickups) efficiently and accurately.
• Perform daily operational duties including cash wrap, inventory receiving and processing, replenishment and visual merchandising.
• Maintain a clean, organized and fully stocked sales floor and stockroom; adhere to POS, retail policies and asset-protection procedures.
• Support inventory cycles and product movement; assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and adapt behaviors to maintain professional standards.
• Maintain physical readiness for retail tasks (regularly lift ~25 lbs, occasionally up to 50 lbs; climb, bend, kneel and navigate sales floor/stockroom).

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven ability to meet sales targets and deliver high-quality client service in a fast-paced environment.
• Operational proficiency with POS systems and basic computing devices (iPad/laptop); familiarity with Mobile POS and walkie‑talkie use.
• Strong English language proficiency.
• Social media savvy; experience with social selling, short‑form video, live‑stream shopping or video demonstrations preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs.

Skills

Experience

Minimum of one year of sales experience; prior luxury retail experience preferred. A combination of relevant education and work experience will be considered.

Education

No formal degree required; combination of education and retail sales experience considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creativity with accessible‑luxury craftsmanship and a modern retail mindset. As part of the Tapestry family, the brand emphasises inclusion, professional development and collaborative team performance within an omni‑channel retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.