Coach Sales Associate

About Coach

Coach is an American design house renowned for its leather goods, accessories and ready-to-wear, operating globally from its New York heritage. The brand is part of Tapestry, a multi-brand luxury house, and positions itself on craftsmanship, accessible luxury and inclusive, modern storytelling.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver elevated, personalised client experiences through styling advice, product expertise and sustained relationship-building.
• Drive sales performance through cross-selling, upselling and tailored recommendations to meet personal and store KPIs.
• Use mobile POS, clienteling tools and social selling channels (including short-form video) to capture customer data and encourage repeat purchases.
• Develop and execute personal sales plans; proactively source new customers and follow up to close sales.
• Manage multiple customers on the sales floor while maintaining high energy and service standards.
• Execute daily operational tasks: cash wrap, inventory processing, replenishment and visual merchandising.
• Maintain a clean, organised sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Process transactions efficiently (purchases, returns, exchanges, online pickups) and support inventory cycles (receiving, stocking, product movement).
• Support teammates across functional areas and foster a collaborative, trust-based environment.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviour professionally.
• Perform physical duties as required: regularly lift at least 25 lbs (occasionally up to 50 lbs), climb, bend and kneel.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to meet sales targets and contribute to team KPIs.
• Experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS); comfortable using walkie-talkies.
• Demonstrable clienteling and data-acquisition skills; ability to read price/release sheets.
• Strong English language proficiency.
• Social media savvy; experience with live-stream shopping, video demos or short-form video is preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Capacity to perform physical tasks required by retail operations.

Skills

Experience

At least 1 year of retail sales experience; luxury retail background preferred. Practical experience with mobile POS, clienteling and omni-channel/social selling is desirable.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach emphasises craftsmanship, modern creativity and inclusive brand storytelling within the broader Tapestry community. The workplace culture values learning, direct feedback, teamwork and a customer-centric mindset, with training and development opportunities for retail employees.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.