Coach Sales Associate

About Coach

Coach is an internationally recognised New York–born fashion house known for its craftsmanship in leather goods and accessible modern luxury. The brand is part of Tapestry, Inc., a global house of brands that emphasizes creativity, inclusivity and omnichannel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently applying the Coach Guide to Style and Service standards.
• Deliver personalised styling and product advice to build durable client relationships and loyalty.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and drive repeat purchases.
• Develop and execute personal sales plans and meet or exceed individual and team KPIs.
• Source and onboard new clients, maintain relationships, and follow up to close sales.
• Perform daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising while maintaining service standards.
• Process transactions accurately and efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves and manage product movement.
• Maintain an organised, well-stocked sales floor and stockroom and adhere to POS, retail policies and asset protection procedures.
• Contribute to a collaborative, trust-based team environment and participate in brand initiatives and training programs.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet sales targets and work in a fast-paced retail environment.
• Proficiency with POS operation and basic computer skills (iPad/laptop) and walkie-talkie use.
• Strong verbal English proficiency required.
• Social-media savvy with experience or comfort in short-form video, live-stream shopping or video demos preferred.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks on the sales floor and in the stockroom.
• Flexible availability including nights, weekends, peak season and public holidays.

Skills

Experience

At least 1 year of sales experience is required; prior luxury retail experience and demonstrated success with clienteling and omnichannel selling are preferred. Familiarity with POS systems and social selling is an advantage.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York creativity with an inclusive, team‑oriented retail culture. As part of the Tapestry family, the brand promotes diversity, learning and career development while encouraging entrepreneurial thinking and customer-centric service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.