Coach Sales Associate

About Coach

Coach is an American luxury fashion house known for its leather goods, accessories and modern American sensibility. Operating globally as part of the Tapestry portfolio, Coach emphasizes craftsmanship, accessible luxury and inclusive brand storytelling while benefiting from the scale and resources of a multi‑brand group.

Role & Responsibilities

• Act as the front‑line ambassador for Coach, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Build and sustain long‑term client relationships through personalised styling, product expertise and proactive follow‑up to drive repeat purchases.
• Execute omni‑channel selling using mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and convert opportunities.
• Meet or exceed individual and store sales KPIs through cross‑selling, upselling and disciplined personal sales planning.
• Maintain high floor energy: assist multiple customers, adapt selling techniques to traffic patterns and support visual merchandising standards.
• Perform daily operational tasks including cash wrap operations, inventory receiving and processing, replenishment and online order fulfilment.
• Uphold store organisation and asset protection procedures; keep sales floor and stockroom clean, organised and well stocked.
• Support team performance by assisting colleagues across functional areas and participating in brand initiatives and training programmes.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficiency with POS systems and basic computer competency (iPad/laptop, Mobile POS).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to regularly lift 25 lbs (up to 50 lbs occasionally) and perform physical tasks on the sales floor and in the stockroom.

Skills

Experience

At least one year of retail or sales experience; prior luxury retail or fashion experience and clienteling/data acquisition skills are strongly preferred.

Education

High school diploma or equivalent; retail or fashion‑related training or certifications advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters a creative, customer‑centric environment grounded in modern American luxury and craftsmanship. As part of Tapestry, the brand emphasises inclusivity, professional development and collaborative team performance across its retail footprint.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.