Coach Sales Associate (Temporary, Part-time)

About Coach

Coach is a New York–born luxury fashion house known for leather goods, ready-to-wear and accessories, operating globally as part of the Tapestry portfolio. As a maison within a multi‑brand luxury group, Coach combines contemporary design with artisanal craft and places a strong emphasis on brand storytelling, inclusivity, and customer‑centric retail experiences.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized customer service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Execute omni‑channel selling using mobile POS, clienteling tools and social selling (including short‑form video and live‑stream demos) to capture customer data and convert sales.
• Drive individual and store sales targets through cross‑selling, upselling and curated recommendations; develop and execute personal sales plans.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock and support inventory cycles.
• Maintain high standards of visual merchandising, housekeeping of sales floor and stockroom, and adherence to asset protection and POS procedures.
• Support teammates across functional areas, foster a collaborative environment and participate in brand initiatives and training programs.
• Adapt selling techniques to business needs, manage multiple customers simultaneously and sustain professional composure under pressure.

Qualifications

• 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and relevant experience will be considered.
• Proven ability to meet or exceed individual sales KPIs and contribute to team performance.
• Practical experience with POS operation and basic computer literacy (iPad/laptop, mobile POS); ability to read price/release sheets.
• Comfortable with social selling: familiarity with short‑form video, live‑stream shopping or video demos is preferred.
• Capacity to work a flexible schedule including nights, weekends, peak retail periods and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend and maneuver in sales floor and stockroom environments.

Skills

Experience

Minimum one year of sales experience, with a preference for candidates with luxury retail background, clienteling and omni‑channel selling experience.

Education

High school diploma or equivalent; a combination of education and relevant retail/sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creative expression, inclusivity and customer obsession within a collaborative retail culture. As part of the Tapestry family, the brand prioritizes diversity, development and continuous learning while encouraging candid feedback and results‑oriented performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.