Coach Sales Associate (Temporary, Part‑Time)

About Coach

Coach is a New York–born luxury fashion house renowned for its heritage leather goods and accessible-luxury attitude. As a member of the Tapestry portfolio, Coach operates within a global stable of consumer brands and emphasizes craftsmanship, creativity, and inclusive retail experiences across an international store network.

Role & Responsibilities

• Act as a front-line brand ambassador, delivering the Coach Guide to Style and Service standards.
• Provide personalised styling and product expertise to build lasting client relationships and encourage repeat business.
• Drive revenue through cross-selling, upselling and tailored recommendations; meet individual and team KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and close sales.
• Develop and execute personal sales plans and proactively source new customers and follow-ups.
• Manage multiple customers on the sales floor while maintaining a high level of energy and professional service.
• Perform daily operational duties: cash wrap, inventory processing, replenishment and basic visual merchandising.
• Maintain sales floor and stockroom organisation; adhere to POS, asset protection and retail policies.
• Process transactions efficiently (purchases, returns, exchanges and online order pickups).
• Support inventory cycles (receiving shipments, stocking, product movement) and assist teammates in functional areas.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviour as needed.
• Perform physical tasks required by the role (regularly lift 25 lbs; occasionally up to 50 lbs; climb, bend, kneel as necessary).

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Proficiency with POS systems and mobile POS; comfortable using iPad/laptop devices and walkie‑talkies.
• Strong English language skills required.
• Social-media savvy with experience in live‑stream shopping or video demonstrations is preferred.
• Demonstrable clienteling and data acquisition skills; ability to adapt selling techniques to business needs.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Combination of education and experience will be considered.

Skills

Experience

Minimum of 1+ year in a sales role, preferably within luxury or fashion retail; proven omni‑channel and clienteling experience is advantageous.

Education

High school diploma or equivalent preferred; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends New York creativity with modern inclusivity, operating within the Tapestry family that values diversity and belonging. The workplace emphasises collaborative team dynamics, continuous learning, and a performance-driven retail ethic rooted in craftsmanship and customer focus.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.