Coach Sales Associate (Temporary)

Overview

Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and omnichannel retailing. As an employer, Coach blends heritage craftsmanship with contemporary retail practices and global career pathways through the Tapestry network.

Role & Responsibilities

• Act as a front-line ambassador of the Coach brand, delivering elevated, personalized client service in accordance with brand standards.
• Cultivate and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store KPIs by executing personal sales plans, cross-selling, upselling and tailored recommendations.
• Operate mobile POS and clienteling tools, capture client data, and leverage social selling and short-form video to generate demand and sales.
• Manage multiple customers on the sales floor while keeping energy high and adapting selling techniques to business needs.
• Complete daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising while following asset protection procedures.
• Process transactions efficiently (sales, returns, exchanges, online order pickup) and support inventory cycles (receiving shipments, stocking, product movement).
• Maintain a clean, organized and fully stocked sales floor and stockroom; assist teammates across functional areas as needed.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behaviors professionally.
• Perform occasional physical tasks including lifting up to 50 lbs, climbing, bending and kneeling as required for stockroom and merchandising duties.

Qualifications

• Minimum of 1 year of retail sales experience; luxury retail experience preferred.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficiency with POS operation and basic computer devices (iPad, laptop) and comfort using mobile POS and clienteling tools.
• Strong English language proficiency.
• Social‑media literacy and experience with live‑stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs.

Skills

Experience

At least 1 year of sales experience, with a preference for candidates who have worked in luxury retail or fashion environments and who can demonstrate consistent sales performance.

Education

High school diploma or equivalent required; post‑secondary study in fashion, retail or a related field or equivalent practical experience preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and emphasizes creativity, customer focus and inclusivity across its retail footprint. The workplace culture values collaboration, continuous learning and a high standard of client service, combining heritage design sensibility with modern, omnichannel retail practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.