Coach Sales Associate

About Coach

Coach is a global New York–born fashion house known for its leather goods and contemporary ready-to-wear. The brand is part of the Tapestry portfolio, a global house of luxury and lifestyle brands, and is recognised for combining heritage craftsmanship with modern design and inclusive brand initiatives.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service standards.
• Deliver personalised styling and product advice to build lasting client relationships and encourage repeat business.
• Drive sales through cross-selling, upselling and tailored recommendations to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and close sales.
• Execute daily operational tasks: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Maintain high floor standards: visual merchandising, stockroom organisation, asset protection and compliance with retail policies.
• Source and follow up with new customers; support omni-channel fulfilment such as online order pickups.
• Support teammates across functional areas and contribute to a collaborative, trust-based team environment.
• Participate in brand training, inclusion initiatives and adapt behaviour in response to feedback.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred.
• Proven experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Comfort with social selling formats (live-stream shopping, video demos) and clienteling/data acquisition techniques.
• Professional, calm demeanour with the ability to manage multiple customers in a high‑traffic environment.

Skills

Experience

At least one year of retail sales experience is required; prior luxury or premium brand retail experience and demonstrated success in meeting sales targets and building client relationships are strongly preferred.

Education

High school diploma or equivalent; vocational or retail training is a plus. A combination of education and relevant experience will be considered.

Workplace

Culture

Coach fosters a creative, client-focused culture rooted in craftsmanship and contemporary design. As part of the Tapestry family, the workplace emphasises inclusion, ongoing learning and cross-brand collaboration while encouraging personal initiative in sales and client engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.