Coach Sales Associate

About Coach

Coach is a global fashion house founded in New York in 1941, renowned for its accessible luxury heritage and American design legacy. As part of the Tapestry portfolio—a conglomerate that includes complementary lifestyle brands—Coach is committed to innovation, inclusivity, and maintaining the highest standards of craftsmanship and brand experience. The company operates through an omni-channel retail network and emphasizes employee development within a culture of equity and diversity.

Role & Responsibilities

• Represent Coach as a brand ambassador and maintain adherence to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and tailored fashion advice
• Drive sales through cross-selling, upselling, and customer-specific recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms including short-form video to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans to meet or exceed individual and team key performance indicators
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor while managing multiple customers simultaneously and adapting selling techniques to evolving business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while sustaining service excellence
• Maintain cleanliness, organization, and adequate stock levels in both sales floor and stockroom; adhere to retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking merchandise, and managing product movement
• Assist teammates across functional areas as required
• Foster a collaborative, trust-based team environment and encourage collective performance
• Participate in brand initiatives, training programs, and inclusion activities
• Remain receptive to feedback, adapt professional behaviors accordingly, and maintain composure in high-pressure situations

Qualifications

• 1+ years of sales experience, with luxury retail background strongly preferred
• Knowledge of fashion trends and competitive market dynamics
• Experience operating point-of-sale systems and proficiency with basic computer applications (iPad, laptop, mobile POS)
• Demonstrated ability to read price sheets and release documentation
• Strong English language proficiency
• Ability to thrive in a fast-paced retail environment

Skills

Experience

Minimum 1 year of sales experience, preferably in luxury retail. A combination of equivalent education and hands-on retail experience will be considered. Social media proficiency and prior experience with live-stream shopping or video demonstrations are advantageous.

Education

High school diploma or equivalent; additional retail, fashion, or business education preferred but not required.

Workplace

Culture

Coach cultivates an inclusive, courageous workplace that reflects its New York heritage and design philosophy. The brand emphasizes employee development, equity, and diversity as core values within Tapestry's broader commitment to innovation and excellence. Team members are encouraged to bring their authentic selves to work while upholding the highest standards of service and craftsmanship.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.