Coach Sales Associate

Overview

Coach is a global luxury fashion house known for its leather goods and accessible-luxury accessories, with creative direction emphasizing contemporary, wearable design. The brand is part of Tapestry, Inc., a global house of brands that prioritizes inclusivity, innovation, and omnichannel retail excellence.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with brand style and service standards.
• Build and maintain long-term client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling, tailored recommendations and execution of personal sales plans.
• Use Mobile POS, clienteling tools and social selling (including short-form video and live demos) to capture client data and convert opportunities.
• Support daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock and participate in inventory cycles.
• Maintain visual merchandising standards; keep sales floor and stockroom organized and compliant with asset-protection and POS procedures.
• Adapt selling approach to floor traffic and business needs, multitask across customers and assist teammates across functional areas.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and demonstrate professional composure.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of relevant education and experience will be considered.
• Proven ability to meet sales KPIs and execute personal sales plans in a fast-paced retail environment.
• Proficiency using Mobile POS systems and basic computer devices (iPad/laptop); familiarity with clienteling tools and social selling channels preferred.
• Ability to lift 25 lb regularly (up to 50 lb occasionally), and to climb, bend, kneel and maneuver within sales floor and stockroom.
• Availability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Strong English language proficiency.

Skills

Experience

Minimum of 1+ year in sales or retail; luxury retail experience preferred.

Education

High school diploma or equivalent; retail- or fashion-related coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines New York heritage and contemporary creative direction with an inclusive, team-oriented culture rooted in client obsession and operational excellence. As part of the Tapestry portfolio, the brand emphasizes diversity, ongoing training and a collaborative environment that values courage, creativity and customer focus.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.