Coach Sales Associate

About Coach

Coach is a global fashion house rooted in New York and recognized for accessible luxury leather goods and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and continuous innovation across retail, product and customer experience.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized service that reflects the Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through styling advice, product expertise and tailored recommendations to drive loyalty and repeat business.
• Achieve personal and store sales targets by executing cross-selling, upselling and planned client outreach; develop and execute personal sales plans.
• Leverage mobile POS, clienteling tools and social selling platforms (including short‑form video and live‑stream formats) to capture customer data and close sales.
• Manage transactions efficiently (purchases, returns, exchanges, online order pickups) and maintain accuracy at the cash wrap.
• Support daily store operations including inventory receiving and processing, replenishment, visual merchandising and stockroom organization.
• Maintain sales floor presentation and housekeeping standards; follow POS, retail policies and asset protection procedures.
• Source and convert new customers through in‑store prospecting and structured follow‑up to maximize conversion.
• Adapt selling techniques to fluctuating business needs and maintain high energy while managing multiple customers.
• Assist teammates across functional areas and contribute to a collaborative, trust‑based team environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt professional behaviors accordingly.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven ability to meet or exceed individual KPIs and contribute to team sales goals.
• Familiarity with POS operation and mobile devices (iPad/laptop) and the ability to use walkie‑talkies and read price/release sheets.
• Capacity to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver throughout the sales floor and stockroom.
• Strong English language proficiency.
• Availability to work a flexible retail schedule including evenings, weekends, peak season and public holidays.

Skills

Experience

Minimum of 1+ year in sales; prior luxury retail experience is preferred. Experience with social selling, live‑stream shopping or video demonstrations and clienteling/data acquisition is a plus.

Education

High school diploma or equivalent; combination of relevant education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York heritage with contemporary creativity and an inclusive workplace ethos. As part of Tapestry, the brand emphasizes professional development, collaboration and a culture of candid feedback and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.