Coach Sales Associate

About Coach

Coach is a New York–born leather goods and fashion house renowned for craft-led accessories and contemporary ready-to-wear. As a member of the Tapestry portfolio, the brand operates within a global family of lifestyle maisons committed to creativity, inclusivity and commercial innovation. Coach emphasizes design-driven product, customer-centric retailing and ongoing development for frontline talent.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized service aligned with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Execute omni-channel selling using mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and close sales.
• Meet and exceed individual and store sales KPIs through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage inventory receipt and replenishment, and support visual merchandising.
• Maintain a professional, organized sales floor and stockroom; adhere to POS, asset protection and retail policies.
• Support team objectives by assisting colleagues across functional areas and fostering a collaborative, trust-based environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behaviour accordingly.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven proficiency with POS operation and basic computer skills (iPad/laptop); experience using mobile POS and walkie-talkies.
• Demonstrable clienteling and data-acquisition capabilities; social media savvy with experience in social selling or live-stream/video demos preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; capable of climbing, bending and kneeling in a retail environment.

Skills

Experience

At least one year of customer-facing retail sales experience is required; prior luxury or fashion retail experience and demonstrable success meeting sales KPIs are strongly preferred. Familiarity with omni-channel selling, clienteling platforms and social-media-driven commerce is advantageous.

Education

High school diploma or equivalent; post-secondary studies or vocational training in retail, fashion or customer service preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach combines New York creativity with a commercial, team-oriented retail culture; employees are expected to be client-focused, adaptable and performance-driven. As part of Tapestry, the brand emphasizes inclusion, continual learning and internal mobility across its global house of brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.