Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, maintaining alignment with Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice tailored to individual preferences
• Drive sales through strategic cross-selling, upselling, and product recommendations that enhance customer value
• Leverage mobile POS, clienteling tools, and social selling platforms—including short-form video content—to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans while consistently meeting or exceeding individual and team KPIs
• Source new customers, maintain relationships, and follow up strategically to close sales and build lifetime value
• Maintain high energy on the sales floor, manage multiple customer interactions simultaneously, and adapt selling techniques to evolving business needs
• Execute daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while sustaining premium service standards
• Maintain sales floor and stockroom organization, cleanliness, and stock levels while adhering to retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement according to planograms and directives
• Collaborate with teammates across functional areas as required to support collective store performance
• Foster a collaborative, trust-based team environment and encourage peer performance and engagement
• Participate actively in brand initiatives, training programs, and inclusion activities organized by Coach
• Demonstrate openness to feedback, adapt behaviors responsively, and maintain a calm, professional demeanor under pressure

Qualifications

• Minimum 1+ years of professional sales experience, preferably in luxury retail or fashion environments
• Proficiency with POS systems, basic computer literacy (iPad, laptop, Mobile POS), walkie-talkie operation, and ability to interpret price sheets and product release documentation
• Strong English language proficiency, both written and verbal
• Ability to work a flexible schedule accommodating nights, weekends, peak seasons, and high-traffic retail days, including public holidays
• Physical capability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and move throughout sales floor and stockroom environments

Skills

Experience

1+ years of professional sales experience, preferably in luxury retail or fashion sectors. A combination of relevant education and practical retail experience will be considered. Preferred candidates will demonstrate familiarity with social media trends, live-stream shopping platforms, video product demonstrations, advanced clienteling techniques, and data acquisition methodologies within a luxury retail context.

Education

High school diploma or equivalent (GED); additional retail, fashion, or business education is advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.