Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house known for refined leather goods and accessible contemporary luxury. Operating under the Tapestry portfolio, Coach blends heritage craftsmanship with modern, inclusive brand storytelling and places emphasis on design-led product, client service, and omni-channel retail experiences.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Build and sustain lasting client relationships through product expertise, tailored styling, and proactive clienteling to drive repeat purchase and lifetime value.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans; contribute to team KPIs.
• Sell across channels using mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert engagements.
• Manage daily store operations: process transactions (purchases, returns, exchanges, online pickups), operate cash wrap, and follow POS and asset-protection procedures.
• Support inventory cycles and visual merchandising: receive shipments, replenish stock, maintain sales floor and stockroom organization.
• Maintain high-energy, professional presence on the sales floor; manage multiple customers and adapt selling techniques to shifting business needs.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and demonstrate adaptability.
• Perform physical tasks as required: regularly lift at least 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and manoeuvre around the store.

Qualifications

• Minimum of 1 year sales experience; luxury retail experience strongly preferred. A combination of education and relevant experience will be considered.
• Proven ability to operate POS systems and mobile devices (iPad/laptop); comfortable with basic computer functions and walkie-talkie communication.
• Demonstrated clienteling and data-acquisition skills, with social media savviness and experience in short-form video or live-stream shopping considered an asset.
• Excellent English communication skills (written and spoken).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Capable of performing physically demanding retail tasks and standing for extended periods.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail or boutique experience preferred.

Education

High school diploma or equivalent; a combination of relevant education and practical retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines a heritage New York design sensibility with a modern, inclusive workplace ethos as part of the Tapestry family. The brand prioritizes creativity, customer focus and learning, encouraging collaboration and development across store teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.