Coach Sales Associate
- Location
- SomervilleMassachusettsUSA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 30, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate position in Somerville, Massachusetts. Part-time luxury retail role offering $15–$24.25/hr, comprehensive benefits, and career development.
Role & Responsibilities
- Represent Coach as a brand ambassador, embodying the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling advice, product expertise, and fashion consultation
- Drive sales through strategic cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS systems, clienteling tools, and social selling platforms to capture customer data and encourage repeat business
- Develop and execute personal sales plans; consistently meet or exceed individual and team key performance indicators
- Source and qualify new customers; maintain client records and execute follow-up strategies to close sales
- Maintain high floor energy, manage multiple concurrent customers, and adapt selling techniques based on business demands
- Execute daily operational duties including cash wrap processing, inventory management, replenishment, and visual merchandising
- Maintain sales floor and stockroom cleanliness, organization, and stock levels in compliance with retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Collaborate with teammates across functional areas to support store operations
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and diversity and inclusion activities
- Welcome constructive feedback, adapt behaviors accordingly, and maintain professionalism under pressure
Qualifications
- Minimum 1+ years of retail sales experience; luxury retail background preferred
- Demonstrated knowledge of fashion trends and competitive landscape
- Proficiency with point-of-sale systems and basic computer literacy (iPad, laptop, mobile POS)
- Familiarity with retail walkie-talkie communications
- Ability to read and interpret price sheets and merchandise releases
- Strong English language proficiency
- Ability to work effectively in a fast-paced retail environment
- Capacity to lift and carry merchandise regularly (up to 25 lbs.), and occasionally up to 50 lbs.
- Physical capability to climb, bend, kneel, and navigate sales floor and stockroom environments
- Flexibility to work a varied schedule including nights, weekends, peak trading periods, and public holidays
Skills
Experience
Minimum 1 year of sales experience in a retail environment, with luxury retail background strongly preferred. Candidates should demonstrate familiarity with fashion trends and competitive positioning, along with hands-on experience operating POS systems and utilizing clienteling or data acquisition tools.
Education
High school diploma or equivalent; further education combined with relevant retail experience will be considered.
Workplace
The successful candidate will be located in Somerville, Massachusetts, USA, with easy access to Boston.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.